Meet the DoH requirements with Cemplicity

The DoH patient experience mandate is now in effect across Abu Dhabi. As your DoH-accredited Patient Survey Operator, Cemplicity can help your facility meet the requirements.

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Cemplicity DoH-accredited Patient Survey Platform

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The DoH patient experience mandate is active

Under DoH Circular 159/2026, all healthcare facilities across the Emirate of Abu Dhabi are required to participate in the Patient Survey Management Operating Model and work with a DoH-accredited Patient Survey Operator.

There are three phased deadlines depending on the type of healthcare provider. All healthcare facilities must be aligned with the Mandate by 17th February 2027. Requirements cover integration, automated post discharge and patient visit invites and surveying with near real-time reporting to DoH.

As leaders in real-time patient intelligence, Cemplicity is accredited by DoH to enable healthcare facilities in meeting these requirements.

Our team will get your patient survey programme live to ensure you are compliant. We also work with you to use your real-time patient dashboards and reports to improve your clinical, operational and commercial performance.

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Why choose Cemplicity

Meeting the mandate is one thing. Effectively using patient feedback to improve quality of care and operational performance is another.
Choosing Cemplicity as your Patient Survey Operator means more than just meeting the DoH requirements. You need a partner who understands healthcare in the UAE, can run and optimise your patient intelligence platform with confidence, and has the experience and resources to ensure you get practical and meaningful value from the patient insights we capture for you.

Healthcare is what we do

Cemplicity is the only DOH-accredited Patient Survey Operator to deliver both PREMs and PROMs on one platform. Our platform, programmes and expertise are built specifically around healthcare and the needs of patients, care teams and healthcare leaders.

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Proven in the UAE

Already trusted by other respected UAE providers such as NMC Healthcare, Burjeel Holdings and Mediclinic, Cemplicity brings established regional experience and is already capturing feedback from millions of patients across the UAE.

A partner not just a platform

Our team works alongside yours beyond implementation and compliance. We work with you to optimise patient participation, engage your teams and turn patient insight into meaningful improvement. As an early indicator, patients know what is working well before other KPIs and measures do.

Built for action, not just reporting

Near real-time insights and alerts give frontline teams practical feedback they can act on, while leadership gets the visibility and intelligence needed to understand performance and drive improvement.

“Our partnership with Cemplicity gives us powerful tools to capture and analyse patient insights in real-time, allowing us to make data-driven decisions that enhance patient satisfaction. By understanding what matters most to our patients, we can better tailor our services to deliver personalised care that matters.”

Dr. Zaka ullah Khan, Chief Clinical Officer at NMC Healthcare

Dr. Zaka ullah Khan, NMC Healthcare

FAQs

Yes. The mandate applies to healthcare facilities across the Emirate of Abu Dhabi, with implementation being introduced in phases depending on the facility and care pathway:

  • Phase 1 – 17th September 2026: Hospitals providing outpatient, inpatient or emergency care, primary care facilities, IVF and women’s health services, and Centres of Excellence.
  • Phase 2 – 17th November 2026: Paediatrics, oncology, critical care and Autism Hubs.
  • Phase 3 – 17th February 2027: Remaining healthcare facilities and pathways.

If you’re unsure which phase applies to your facility, our team can help you understand your requirements and next steps.

Yes. Cemplicity is DOH-accredited for PREMs and the only provider able to o deliver both PREMs, PROMs, CROMs and SSI surveillance on one platform.

Yes. Cemplicity supports your facility through the process of getting your patient survey programme in place, including system integration, configuration and testing, patient surveying and near real-time reporting to DoH.

You are our clients and our team will work alongside yours through implementation and beyond, helping you to first meet the DOH requirements while building patient intelligence capability in your organisation that will highlight and enable ongoing improvement in clinical, operational and commercial performance.

Yes. Cemplicity has experience integrating with HIS, EMR, CRM and appointment systems, including within Abu Dhabi’s healthcare interoperability landscape. We’ll work with your team to understand your existing systems and integration requirements.

Yes. Cemplicity is a specialist real-time patient intelligence provider. This includes PREMs and PROMs, supporting and utilising validated patient-reported outcome measures alongside patient experience programmes. As DoH requirements extend into specific clinical PROMs pathways, Cemplicity will support, enable and consolidate both within the same platform.

Ready to get started?

Whether you need to understand what the DoH requirements mean for your facility, discuss integration or see how Cemplicity can support your patient experience programme, our team is ready to help.

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