Achieving Outstanding PROMs Response Rates: A Success Story from North Downs Hospital
Exceptional PROMs engagement achieved
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Baseline response rates
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Completed PROMs response rates
Every patient’s journey is enriched with PROMs
North Downs Hospital, part of Ramsay Health Care UK, has achieved exceptional PROMs engagement, with a 95% baseline response rate and 85% completed PROMs response rate.
By embedding PROMs into pre-assessment and giving the nursing team clear ownership, the hospital made patient-reported outcomes a natural part of the care journey. With Cemplicity supporting digital collection and reporting, North Downs gained a reliable way to track recovery, strengthen visibility, and keep patients engaged beyond surgery.
