Enhancing patient experience through real-time insights.
Cemplicity helps healthcare providers improve patient experiences by focusing on the patient voice. Through Patient-Reported Experience Measures (PREMs), we uncover valuable insights into what matters most to patients, enabling real-time improvements that strengthen the patient-care connection.
Trusted by private hospitals worldwide
Service Recovery Feedback
Service recovery feedback solutions enable timely resolution of patient concerns, elevating care quality and the overall experience. These tools foster trust, promote continuous improvement, and reinforce your organisation’s reputation while reducing the likelihood of further issues or dissatisfaction.
Discharge Readiness
Discharge readiness efforts ensure patients feel well-prepared to transition home by addressing their concerns and understanding their post-care needs. These initiatives improve care quality, lower the risk of readmissions, and contribute to a smoother, more positive patient experience.
Optimised features to elevate your hospital’s productivity and care quality.
Front-line actions make a difference in care quality. Action alerts provide triggers to individuals or teams based on specific patient feedback about their care in real-time.
Surface benchmark data to compare performance against your peers utilising Cemplicity’s powerful global data set.
Utilise advanced statistical analysis to determine the biggest drivers overall performance and where you need to focus first based on actual ratings.
Identify the theme and sentiment of qualitative feedback from your patients automatically with our advanced, AI-driven text analysis tools and theme frameworks.
