Industry Report

2025 Private Healthcare Industry Benchmarking Report

2025 Private Healthcare Industry Benchmarking Report

Benchmarking that brings your performance into focus.

Benchmarking is one of the most powerful tools available to private hospitals. It shows how your organisation compares to others, highlights emerging strengths and gaps, and gives you the clarity needed to make confident, patient-centred decisions. This report is designed to help you do exactly that — offering a focused snapshot of real patient experience performance across the sector.

You’ll gain a clear, global view of how private healthcare providers are performing today, helping you understand what “good” looks like, and where opportunities for improvement may lie.

What’s inside

  • NPS and response rate comparisons across inpatient, day surgery, and outpatient care.
  • A global comparison showing how private hospitals are performing today.
  • Insights into the drivers of patient experience, including how different aspects of care impact NPS.

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“I chose, and we as an organisation chose Cemplicity because of the team, because of their researched approach, because of their access to international benchmarking because the look and feel is fantastic.”

Southern Cross Healthcare

“The data provided us with valuable insights into the strengths and weaknesses of our organisation by understanding patients’ experiences.
It also allows us to benchmark and evaluate our performance, identify gaps and provide patient-centred care by allowing the patient to express their opinions.”

Southern Cross Hospitals