Patient-Reported Experience Measures (PREMs)
Experience Intelligence That Drives Performance
Cemplicity turns the patient voice into real-time experience intelligence, enabling healthcare organisations to understand experience across the care journey and act earlier to improve performance.
Move beyond post-discharge surveys. Capture feedback as it happens and turn it into actionable insight.
Trusted by private hospitals worldwide
Experience Is Fragmented and Seen Too Late
Patient experience flows across admissions, wards, theatres, discharge, and follow-up.
But in most organisations, it is captured in isolation, reviewed retrospectively, and disconnected from clinical and operational performance.
By the time issues are visible, the opportunity to resolve them has passed.
A Real-Time View of Experience Across Care
Cemplicity captures patient experience as it happens, connecting it with clinical and operational data to provide a complete, real-time view across services and sites.
With Cemplicity, organisations can:
Monitor patient experience in real time across services and sites.
Track trends alongside safety, quality, and operational metrics.
Identify variation between units, clinicians, and pathways.
Access intuitive dashboards built for ward-to-board visibility.
This is not anecdotal feedback. It is structured, measurable experience intelligence that can be acted on in the moment.
Proven in Real-World Healthcare
Healthcare organisations are already using real-time experience intelligence to improve patient satisfaction, reduce complaints, and strengthen performance across the care journey.
Improving discharge experience
Identify dissatisfaction before patients leave and resolve issues in real time.
Reducing complaints across wards
Detect patterns early and address root causes before escalation.
Enhancing communication and trust
Capture feedback at key moments and respond when it matters most.
