Practical Resource
Designing a PROMs Programme for Success
Designing a PROMs Programme for Success
What separates a PROMs programme that changes clinical care from one that just collects data nobody uses?
This checklist draws on our experience implementing PROMs programmes globally, covering the full lifecycle from strategy and governance to measure selection, data collection, privacy, staff engagement, and long-term sustainability. It’s designed to help hospitals build a programme that produces scientifically robust insights and genuinely improves the patient’s clinical journey.
It also supports a second, more specific goal: positioning your hospital for recognition under frameworks such as Newsweek’s World’s Best Hospitals.
What you’ll learn
- How to build the strategic foundation your programme needs, from ownership to governance and ethical compliance.
- What separates outcome measures and data collection approaches that drive real insight from ones that just generate data.
- How to design workflows and technology that work with what you already have, and lift response rates across your patient population.
- Why some PROMs programmes become genuinely valuable to clinical care, and others don’t.
- How to turn PROMs data into action, and keep a programme improving well beyond year one.
