Achieving Outstanding PROMs Response Rates: A Success Story from North Downs Hospital
Exceptional PROMs engagement achieved
Every patient’s journey is enriched with PROMs
North Downs Hospital, part of Ramsay Health Care UK, has achieved exceptional PROMs engagement, with a 95% baseline response rate and 85% completed PROMs response rate.
By embedding PROMs into pre-assessment and giving the nursing team clear ownership, the hospital made patient-reported outcomes a natural part of the care journey. With Cemplicity supporting digital collection and reporting, North Downs gained a reliable way to track recovery, strengthen visibility, and keep patients engaged beyond surgery.
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