A Deep Dive Publication
Do Happy Patients really mean Healthy Profit Margins?
Do Happy Patients really mean Healthy Profit Margins?
There’s long been an assumption that happier patients make for stronger hospitals, but does the data actually back it up?
Using data from nearly 3,000 USA hospitals, this deep-dive reveals a clear link between patient experience scores and hospital profitability. It demonstrates that happier patients not only achieve better outcomes, they also signal stronger financial performance and operational efficiency.
What you’ll learn
- Evidence showing a direct correlation between patient experience and profitability.
- The key patient journey touch-points that impact both experience and outcomes.
- Why improving experience is one of the most effective quality-and-profit strategies in healthcare.
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