Peke Waihanga Artificial Limb Services journey to providing a patient-centred health service

Peke Waihanga Artificial Limb Service has strengthened its whole-of-life, patient-centred approach by moving from annual satisfaction surveys to a more timely, independent feedback programme that supports continuous improvement across its national service.

Caring for more than 4,400 people through five city-based Limb Centres and 14 regional clinics, Peke Waihanga needed a better way to understand each patient’s experience, protect privacy, and identify opportunities for improvement closer to the point of care. With Cemplicity supporting the digital feedback process, the organisation can now capture anonymous, independently collected insights and respond quickly when patients ask for follow-up.

The result is a more actionable, trusted view of patient experience: one that supports service improvement, informs tactical decision-making, and helps demonstrate value to funders and stakeholders.